Privacy Policy

This privacy policy explains how ChannelBridge Solutions collects, uses, and protects information when you use our online platform and services. We are committed to protecting your privacy and handling your information transparently and responsibly, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

ChannelBridge Solutions is the data controller responsible for processing your information in connection with our services. Our registered address is 1450 Commerce Street, Suite 305, Dallas, Texas, 75201, United States.

Information We Collect

We collect various types of information to provide and improve our online platform and services. This includes:

Information you provide to us:

• Contact details, such as names, email addresses, phone numbers, and physical addresses when you register for an account, request a demo, or contact us.
• Account credentials, such as usernames and passwords.
• Payment and billing information required to process transactions for our services.
• Information you provide when communicating with our support or sales teams.

Information we collect automatically:

• Technical information, including your IP address, browser type and version, operating system, and device information, collected when you access our online platform.
• Usage data, such as the pages you visit, features you use, the time and date of your visit, and your activity within our platform, collected through cookies, log files, and similar tracking technologies.

Information we receive from third parties:

• We may receive information from third-party partners or integrations you use with our services, such as Property Management Systems (PMS) or Online Travel Agencies (OTAs), but only as necessary to provide the services you have subscribed to or integrated with.

How We Use Your Information

We use your information for several purposes:

• To provide and deliver our services: This includes processing your transactions, managing your account, and enabling connectivity and synchronization features.
• To operate and maintain our online platform: Ensuring the platform functions correctly and securely.
• To improve and develop our services: Analyzing usage patterns to enhance existing features and develop new ones.
• To communicate with you: Responding to your inquiries, providing customer support, and sending you service-related notifications, updates, and administrative messages.
• For marketing and promotional purposes: Sending you information about our services, offers, and news that we believe may be of interest to you (you can opt-out of these communications).
• To ensure security and prevent fraud: Protecting our platform, systems, and users from unauthorized access, fraud, and other malicious activity.
• To comply with legal obligations: Fulfilling legal requirements, resolving disputes, and enforcing our agreements.

Legal Basis for Processing

We process your information based on the following legal grounds:

• Performance of a contract: Processing is necessary to provide the services you have requested or to enter into a contract with you.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, fraud prevention, and security, provided these interests are not overridden by your data protection rights.
• Consent: Where required by law, we may rely on your consent to process certain information, particularly for marketing purposes. You have the right to withdraw your consent at any time.
• Legal obligations: Processing is necessary to comply with a legal obligation to which we are subject.

Sharing Your Information

We may share your information with third parties under specific circumstances:

• Service Providers: We work with third-party vendors and service providers who assist us in operating our business and providing our services (e.g., hosting providers, payment processors, analytics providers). These service providers are authorized to use your information only as necessary to perform services on our behalf.
• Integrated Systems: If you integrate our service with third-party systems like PMS or OTAs, we will share necessary information with these systems to enable the integration and functionality you have chosen.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with our legal obligations. When your information is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your information, including:

• The right to access: You have the right to request a copy of the information we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• The right to erasure: You have the right to request that we delete your information under certain circumstances.
• The right to restrict processing: You have the right to request that we restrict the processing of your information under certain conditions.
• The right to object to processing: You have the right to object to our processing of your information under certain conditions.
• The right to data portability: You have the right to receive the information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

To exercise these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable law.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers and primary operations are located. These countries may have data protection laws different from those in your country. When we transfer your information to other countries, we implement appropriate safeguards to ensure your information remains protected in accordance with this policy and applicable law, such as using standard contractual clauses approved by the relevant authorities.

Children's Privacy

Our online platform and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of the policy (if applicable). We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, you can contact us at:

ChannelBridge Solutions

1450 Commerce Street, Suite 305

Dallas, Texas, 75201

United States